No length commitment
All the tools you need to perfect your customer satisfaction. Anticipate their needs, make their life easier and discover all available improvement levers in your hotel
Before their stay
Welcome text and email
During their stay
Arrival form on a tablet
Advanced customer management
Identification of VIPs and influencers
Development of B2B clientele
After their stay
Customer satisfaction survey
Comment sharing on TripAdvisor and Google
Comment widget on your website
Combine both our packs to increase your ROI up to x31.
- The "Guest relation" pack enables you to understand your customers better and enrich their profile with lots of marketing data;
- The "Marketing" pack then uses all this information to design and send segmented, personalised email campaigns.
All the "customer satisfaction" pack tools
All the "marketing" pack tools
At an exclusive price
up to X
Increase your revenue and save time – the "Experience" hotel CRM is there for you and supports you constantly. You can now focus instead on meeting your customers' needs during their stay in your hotel
Master the secrets of hotel email campaigns and increase the income from your business. Create your own campaigns, segment your customers and use our automated email scenarios to save time.
UDR (Centralised and unified guest database)
Mailing list management
Segmentation based on 40 criterions
Unlimited creation of personalised campaigns
Multilingual campaign management optimised for the hotel trade
Exact tracking of the generated revenue
Library of 50 pre-built scenarios
Access to our base of 5,325 world events
Automatic customer perk management
Global conversion tracking per scenario
*Excluding fixed rate of €50 per month. Variable room rate based on number of rooms, number of opening months and number of hotels in a group.