A single, high-performance CRM interface for all your hotels

An all-in-one multi-hotel and multi-PMS database

Whether you have one or fifty establishments, equipped with one or more property management systems, Experience Hotel CRM allows you to consolidate all your information, from your business software and extra forms, in a single database.


"Thanks to its ease of use, we quickly felt very comfortable with Experience CRM.

Despite the pandemic, their offer allowed us to customer journey from start to finish.

The direct booking rate has exploded thanks to the marketing & e-mail campaigns included in the solution, which has allowed us to significantly increase our revenue.

Experience, it's fantastic!"

Assane Tall, E-reputation & Reservation Manager for a group of 3 hotels in Paris


A single multi-hotel Customer Data Platform

The UDR (Unified Data Repository) helps you identify each of your customers among your multiple databases.
All profiles for the same customer are automatically merged, and the information is combined into a single interface.

Unified Customer Satisfaction and E-reputation

Compare your hotels and pinpoint their strengths and weaknesses.

At a glance, determine which establishments have an optimal e-reputation and which need your attention.

An email campaign strategy tailored to your brand

Keep your email templates all in one place and create an effective long-term brand strategy. Now, you can choose to send multilingual campaigns to all your hotels or only to one particular hotel.
Our tools make it easy to follow up with each and every reservation and help you create custom scenarios.


"We tested several CRM solutions. Experience is undoubtedly the winner: best results in terms of direct sales, especially thanks to sharp analyses of our customer database.

Since 2019, every new hotel joining the group is equipped with Experience CRM from day one! No discussion on the subject, no hesitation!"

Kristoph Leroux, Director of Operations for the 46 hotels of the Turenne Hôtellerie Group

Centralize your guest relationship management for all your hotels