Unique profile
Creation of a single guest profile
A database of unique guest details that centralises all the data pertaining to each of your guests
A complete and unified overview of your guest's activity:
OTAs will never stop you from communicating with your own guests again.
Experience Hotel CRM provides you with 6 solutions to this problem:
Anticipate your guests' needs and retrieve any missing email addresses
You will save your guest time and they will give you their contact details in return
Contact your guest by text and encourage them to give you their email address again
The day your guest arrives, digitise your registration forms to get the last missing email addresses
If you use our tool to analyse your databases, we can find lots of additional contact details for you
Day-after-day tracking of your guest database quality – you'll never miss an email address again
Information which has been scattered everywhere gradually turns into a useable, optimised database, increasing your revenue
A database of unique guest details that centralises all the data pertaining to each of your guests
Import of your existing databases and audit
Normalisation and restructuring of your customer data
Use of unique contact details (email address, phone number, passport number) to merge duplicate guest files
We analyse your social networks, your PMS and all of your guest data. This gives you the perfect overview of the priority guests to manage each day.
Thanks to our all-in-one solution, our marketing tools then re-use this segmentation for your personalised email campaigns.
All your guests come to reception on the day of their arrival. This is when you should get them to fill out a police form and sign the GDPR terms and conditions. Use our tool to digitise this process and get vital information about your guest's profile and needs.
Hotel manager testimonials
"I must admit that I was a bit worried about getting too much extra work. But after having it custom installed in our hotel, we found out the tool was genuinely designed to save us as much time as possible. I only need to spend 3 to 15 minutes on it a day, which is nothing compared to what I get back from it!"
Grand Tétras - Independent hotel
"I'm now taking back control of my clientele with Experience. I was able to improve the quality of my service but above all I was able to find out information which I didn't have before."
Serotel Hotels - Independent hotel group
"This tool really enables you to manage your clientele, get better service, become more confident and above all provides a genuine opening into customer loyalty. I can now anticipate needs which means we're also ready to receive each customer when they arrive, with improved customer satisfaction guaranteed."
Hôtel du Lion - Independent hotel