The importance of a hotel satisfaction survey 06/03/24The hotel satisfaction survey is an essential tool for assessing the quality of services offered by …
How to manage several hotels efficiently ? 21/02/24Managing several hotels is no easy task. You have to balance the needs of each location while mainta…
Hoteliers, how do you respond to a bad customer review? 15/02/24In today's digital age, online reviews have become a powerful forum for consumers to express their e…
From partnership to competition: OTAs through the eyes of hoteliers 07/02/24Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and h…
OTAs: friend or foe of hoteliers? 17/01/24In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These v…
Customizing the customer journey : creating unique experiences 04/01/24Hoteliers, we teach you nothing: the ability to offer a tailor-made experience is now a key element …
Hotel upsell for a better customer experience and higher profits 14/12/23Upselling is a sales strategy that involves offering customers products or services that are additio…
How to attract more guests to your hotel for Christmas ? 07/12/23Christmas holidays, synonymous with precious family moments, are crucial for hotels, as guests are l…
The benefits of collecting reviews for your hotel 12/10/23On the Internet, for a hotel to be well referenced and visible, it needs to collect good reviews fro…
Understanding and reducing commissions to Booking.com 05/10/23Booking.com is one of the world's most popular hotel booking platforms, offering travelers a variety…
Satisfaction, Satisfaction, Satisfaction 27/06/23Comme vous le savez, la satisfaction des clients est essentielle pour les hôteliers qui cherchent à …
How to improve your ranking on TripAdvisor? 04/05/23An online review platform and powerful tool used by travelers around the world to help them find gre…