Email Marketing | Experience Hotel

A creation tool
that is accessible to any user type

5.2 times as many bookings

Forget sending generalised emails to your whole database. Instead, opt for campaigns suited to your guests' profiles and get 5.2 times as much ROI.+

"In 2020, I made € 121,516 through my e-mailing campaigns. Thanks to this hotel CRM"

Francois Dapremont, owner of the Hotel Balmoral Paris ****

Experience Hotel CRM supplies you with over 30 criteria for segmenting each email sent:

Numerous segments

Exclude travellers with an upcoming booking
Only include travellers with an upcoming booking
Only include travellers currently in the hotel
Include the entire database

Segments for hotel groups

Send to all hotels in the group
Send to a single hotel in the group

Segments about the last stay

Last stay's price code
Last stay's channel
Last stay's segment

Segments about stays

Reservation date
Arrival date
Departure date
Lead time
Length of stay
Room category
Room number
Purpose of trip
Traveller segment
Comes to the town/city/region often
Arrival on this day of the week
Departure on this day of the week

Segments about email campaign activity

Campaigns received
Campaigns not received
Received campaigns not opened
Received campaigns not clicked
Open campaigns
Clicked campaigns

Segments about customers

Customer's continent
Customer's country
Customer's language
Total spent
Total number of stays
Total number of nights
Age

Our 34 criteria allow you to perfectly segment and optimise each of your campaigns.

Launch my campaign

Your customer databases

We build your segmentation

You send targeted and personalised campaigns

Calculate your income correctly

More and more emails are read on a smartphone, whereas the final reservation is often made on a computer.
The outcome is that you can't usually track all the turnover generated by your email campaigns.

Thanks to our tracking system, all the reservations triggered by your emailing campaigns are correctly identified,
whether they are instantaneous or after a few days, whether they were made on one or more different devices (computer, tablet, etc.).

Hotel Manager testimonials

"At Paris Inn, we ensure the customer experience is at the heart of all our strategic decisions. The Experience solution is, in our opinion, the ideal CRM tool for responding to the challenges of customising the hotel offer and the necessary flexibility inherent in it.”

PARIS INN GROUP - 30 hotels

“We were looking for a digital solution to improve the customer experience in our hotels. We found exactly the tool we wanted with Experience Hotel, and much more.” ”

EMERAUDE HOTELS GROUP - 12 hotels

"The future is clearly about transforming my OTA clientele into direct loyal customers. This is what Experience enables me to achieve day on day.

Concortel Hotel

"I have a lot of feedback from customers who are pleasantly surprised by the follow-up we offered. I transform a dozen customers into loyal customers every month. “

Odéon Hotel

No time to create an email campaign?
Use one of our 5000 automated scenarios

Analysis of your customers

Using all the information gathered about your guests, the CRM establishes continuous contact with them at key points you decide, such as on their birthday, on personal occasions, a year after they left your hotel, etc.

Save time

The CRM is smart and automatically maintains contact with your guests. Concentrate on the essential: the guests in your hotel!

Elegant email campaigns,

Personalised in the
colours of your hotel

Stop paying commissions
on your share of direct loyal guests

Request a demo

An email campaign solutiondesigned for hotel managers

A creation toolthat is accessible to any user type