Forget sending generalised emails to your whole database. Instead, opt for campaigns suited to your guests' profiles and get 5.2 times as much ROI.
Experience Hotel CRM supplies you with over 30 criteria for segmenting each email sent:
More and more emails are read on a smartphone, whereas the final reservation is often made on a computer.
The outcome is that you can't usually track all the turnover generated by your email campaigns.
Thanks to our tracking system, all the reservations triggered by your emailing campaigns are correctly identified,
whether they are instantaneous or after a few days, whether they were made on one or more different devices (computer, tablet, etc.).
Using all the information gathered about your guests, the CRM establishes continuous contact with them at key points you decide, such as on their birthday, on personal occasions, a year after they left your hotel, etc.
The CRM is smart and automatically maintains contact with your guests. Concentrate on the essential: the guests in your hotel!
Elegant email campaigns,
Hotel Manager testimonials
"At Paris Inn, we ensure the customer experience is at the heart of all our strategic decisions. The Experience solution is, in our opinion, the ideal CRM tool for responding to the challenges of customising the hotel offer and the necessary flexibility inherent in it.”
PARIS INN GROUP - 30 hotels
“We were looking for a digital solution to improve the customer experience in our hotels. We found exactly the tool we wanted with Experience Hotel, and much more.” ”
EMERAUDE HOTELS GROUP - 12 hotels
"The future is clearly about transforming my OTA clientele into direct loyal customers. This is what Experience enables me to achieve day on day.
Concortel Hotel
"I have a lot of feedback from customers who are pleasantly surprised by the follow-up we offered. I transform a dozen customers into loyal customers every month. “
Odéon Hotel