Analyse and develop your

Track your ratings, reviews and rankings
on different online platforms

An overview of your e-reputation's key figures

Follow your evolution and control your future e-reputation

We compare the average rating with your most recent ratings. You can then predict your future rating and therefore your e-reputation.

Centralise your review management

See all of your hotels' reviews on a single interface (TripAdvisor,, Expedia, Orbitz, Google, etc.)

Increase the number of comments on your hotel

There are 4 essential stages for dramatically increasing the number of posted comments. None of them is optional!

Thanks to its all-in-one solution, Experience Hotel CRM enables you to really take control of your e-reputation.

The 4 major stages
Get your guest's email address

Pre-empt bad comments
Improve the guest experience
Encourage guests to leave feedback

Prevent bad comments

Currently 30% to 40% of travellers do not report their problems to your reception team. Result: they don't say anything but they leave your hotel dissatisfied, and then you end up with a negative comment online.

Problem solved!

With our quality control during their stay, you can detect problems and resolve them before your guest leaves.


Hotel Manager testimonials

"I avoid lots of negative comments online and I have a lot of customer feedback from people who were pleasantly surprised by the follow-up we offered." Odéon Hôtel
"I have finally found the effective tool I was looking for and it has helped us rise massively up the feedback site rankings in comparison to our competitors." Hôtel de Suez

Track the hotels in your group

The ratings, positions and number of comments on the hotels in your group are collected and shown on a single interface

Equipped with the right solution,
your e-reputation is no longer a problem