First month free
Discover our CRM tools in detail
Don't lose contact with your customers between the time they book their room at your establishment and their arrival. Thanks to our multiple automated communication tools, your guests will know that you're expecting them, thinking about their needs, and offering services with them in mind.
An automated email 7 days prior to guests' arrival to welcome them and invite them to fill out your pre-stay questionnaire.
The questionnaire includes three steps:
- Information about your guest's profile;
- Information about your guest's needs during his/her stay in your establishment;
- Featured section about your additional services.
Pre check-in email
An automated email 2 days prior to guests' arrival inviting them to fill out their registration form in advance, which speeds up their check-in experience.
Automatic collection of the available public data about your customers on several social networks. This will highlight any potential influencers coming to your establishment.
Customer request management
A calendar of additional services requested via the pre-stay questionnaire is created, centralizing customer requests.
There are so many things happening in your hotel that you may not be aware of every detail. Whether your hotel is hosting an influencer or an unhappy guest liable to damage your e-reputation, we will detect those customers and notify you in real time.
Tablet-based police form app
Preview of guests without email addresses who haven't been able to complete their pre check-in prior to arrival.
These customers have the option of filling out their police forms directly on a tablet*.
* Expérience Hôtel does not provide tablets. The application works on iOS or Android devices only.
Preview of important guests
Identification of customers liable to improve your future turnover via word-of-mouth, loyalty building, or e-reputation.
An email to make sure your guests are satisfied during their stay.
TripAdvisor, Google, Facebook, etc. 89% of your future customers will consult at least one of these sites before booking a room with you. Thanks to our CRM, your guests will see the quality of their stay improve, and they will be redirected to various sites to post their opinions of your establishment. Negative comments are avoided, because any unhappy customers are detected so that you can defuse the conflict immediately.
Send out a satisfaction survey to identify positive points or those that need improvement at your establishment.
Improve your e-reputation
Your customers can share their opinions about your establishment on TripAdvisor or Google using simplified forms, without having to create an account.
Follow your e-reputation
Centralization and analysis of your comments on Booking.com, TripAdvisor, etc.
You probably don't have time to design and send out regular email campaigns to your customers. Yet doing so is absolutely essential if you want them to return as direct customers. The Expérience CRM gives you a selection of predefined email campaigns that are sent out automatically according to your customers' profiles. You don't have to do a thing!
Send a personalized email to each customer on his/her national holiday.
Module available for the following countries: Germany, England, Argentina, Belgium, Brazil, Canada, China, Spain, the United States, France, Holland, Italy, Japan, the Netherlands, Russia, and Switzerland.
Send personalized emails to your customers encouraging them to return to your establishment for birthdays, wedding anniversaries or the anniversary of their stay.
New Year's Eve
Wish your customers a Happy New Year.
Sharing on social networks
Identify your most satisfied customers and encourage them to talk about your establishment on their own social networks.
Invite couples to spend Valentine's Day in your establishment.
They tried the Expérience Hôtel CRM
« We were looking for a digital solution that would allow us to improve the customer experience in our hotels. With Expérience Hôtel we found the tool we were looking for, and so much more. »
Emeraude Hôtels Group
« The results in terms of additional services sold are remarkable. From bottles of champagne to guided tours, we sell dozens of services every month thanks to this CRM. »
Hôtel Arvor, Dinan
« Here at Paris Inn, our goal is to put the customer experience at the heart of all our strategic decisions. The Expérience solution is, for us, the ideal CRM tool to solve the problem of how to personalize our hospitality services. It provides the necessary flexibility as one of its key elements. »
Paris Inn Group
« The CRM helps us get an outside perspective. Since we're in the establishment 24 hours a day, we've become too accustomed to the way things are. When guests point out certain issues, we look at things differently and are able to truly improve our customer service by evaluating their priorities better. »
La Toubana Hôtel and Spa
« Expérience allows us to literally create a special relationship with each of our customers before they even arrive. We establish a real dialogue with them. Customers feel more relaxed because we're more available to them. And when a customer is satisfied, it's much easier to turn that into a positive comment. »
Hôtel Princesse Caroline
« With the market in constant evolution, the future clearly lies in turning my OTA customers into long-term direct customers. Expérience gives me the opportunity to make this happen every day. »
« The CRM allows us to provide customer follow-up throughout each stay. Now we can make sure that 100% of our customer databases contain correct information, and that all our guests experience a high-quality, personalized stay. »
La CPH (Centrale de Prestations Hôtelières)
« What makes the difference now for customers is the commitment the hotel makes to the human factor. And that is precisely the goal of the Expérience solution. We earn an exceptional amount of goodwill, which is a key element in building customer loyalty. »