Our History
For 13 years, the co-founders of Experience have supported hoteliers in search of a live booking solution and lower commissions. They spent considerable time with managers and hotel owners and worked diligently on their marketing strategy.
After spending many years in this field, it became clear that there was no viable 360° tool to effectively manage the customer journey from booking through to loyalty programs.
A range of disparate tools existed in the hotel market, but no solution could claim to be comprehensive and provide uniform results.
So we had to create one
EXPERIENCE IN 5 KEY DATES
A Team Effort
The founders of Experience joined forces and worked within the same company for a few years.
2005Progress9
The idea of helping hoteliers became a reality. Progress9, Experience's original name, arrived on the scene to provide a range of comprehensive digital solutions (websites, apps, etc.).
2013Experience's Beta Version
Everything starts with a satisfaction survey. The concept was to follow the customer experience before, during and after their stay; the CRM strategy was now in place.
20151,300 Customers
Experience currently helps more than 1,300 hotels generate revenue by effectively communicating with their guests.
2023The experience Team
Pierre Volckman-Delabesse
Chairman & Chief Executive Officer
Aude Bachelot
Director of Operations and Finance - Associate Director
Clément Landès
Product Director
Anne-Sophie Wolff
Customer Relations Director
Gil Fraqueiro
Customer Support Assistant
Isis Sery
Implementation manager
Philippe Wolff
Customer Support Assistant
Aurore Sanchez
Implementation Manager
Chloé Castérot
Customer Services Manager
Alexis Vauchel
Developer
Batiste Boisson
Developer
Quentin Carissimo
Developer
Djamel Khireddine
Trainee Sales Representative
Simon Thomas
Developer
Gabrielle Honoré
Sales Engineer
Sabine Robin
Sales Engineer
Alix Le Foyer de Costil
Sales Engineer
Tess Bodivit
Marketing Executive
Thibaud Collignon
Trainee Communications Officer
Léodie Panis
Accountant
Pierre Volckman-Delabesse
Président Directeur Général
Aude Bachelot
Directrice Opérations et Finances - Directrice Associée
Clément Landès
Directeur Produit
Anne-Sophie Wolff
Responsable Support Clients
Gil Fraqueiro
Assistant Support Clients
Isis Sery
Responsable Internationale de l’implémentation
Philippe Wolff
Assistant Support Clients
Aurore Sanchez
Chargée d'implémentation
Batiste Boisson
Développeur
Alexis Vauchel
Développeur
Quentin Carissimo
Développeur
Djamel Khireddine
Développeur
Simon Thomas
Directeur commercial
Gabrielle Honoré
Ingénieure Commerciale
Sabine Robin
Ingénieure Commerciale
Alix Le Foyer de Costil
Ingénieure Commerciale
Tess Bodivit
Marketing Executive
Thibaud Collignon
Trainee Communications Officer
Léodie Panis
Comptable