Before, during and after stay

New generation of Guest Experience Marketing tools for hotel

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MAKE THE GUEST EXPERIENCE AMAZING, FROM RESERVATION TO SATISFACTION

Experience Hotel complements the guest experience from the moment they book their stay, helping hotels optimize the stay all the way through the guests' departure and their next visit.

If you have spent so much time making your hotel exceptional, the reservation experience should be just as exceptional.

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Hôtel Balmoral

"What sets a hotel apart from the competition is the human touch we put into the stay. That is exactly what Experience Hotel gives us."

François DAPREMONT

KNOW WHEN AND WHERE TO DAZZLE GUESTS

With Real Time Guest Analytics you are able to see who is staying in your hotel and segment them so you can spot returning guests, long stays, and potential corporate contracts in advance. Know who is checking-in and who is checking-out and make sure they come back even more satisfied than when they arrived.

Know what you need to do today, to secure your revenue of tomorrow.

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Entre Cielos Hotel

“Experience Hotel has helped me organize my work so I have time for tasks I never had time for in the past!”

Javier Vaccaro

REDUCE OTA COMMISSIONS AND WORK ON THE LONG GAME

Experience Hotel helps you solidify three alternative revenue streams for your hotel: loyal guests who return to the hotel, corporate guests who book direct, and the tools to accelerate future guests’ word-of-mouth.

Because guest loyalty is about more than points.

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Hôtel Arvor Dinan

"Identifying prospects for corporate contracts and encouraging direct bookings–  Experience Hotel has become an indispensable tool for my hotel."

Maxime Jullien

STREAMLINE COMMUNICATING WITH GUESTS

Being able to communicate with your guests is the essence of great service. Experience Hotel has built-in tools that permit you to take back ownership of guest relationship so you can communicate with your guests from the moment they make a reservation all the way through the moment they recommend you to their friends and family.

Recover all your guest data and contact information with Experience Hotel.

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Hôtel Serotel Lutèce

“I'm finally re-gaining control of my guest relations.”

Claire Chicheportiche

REDUCE CANCELLATION RATES, DRAMATICALLY

Online reservation cancellation rates have been on the rise for many years and there hasn't been any efficient solution to remedy that – until now. With Experience Hotel and our guest relationships tools, hotels have reduced their cancellation rates from 30 to 67% .

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Hôtel Concortel

"In my experience, guests who book online are very volatile, they cancel easier than offline guests. But Experience Hotel gave me tools that dramatically reduced cancellation rates."

Eric Cenraud

Guest communications that live up to your hotel

Every hotel is unique, shouldn’t your communications be as well? Our designers take exceptional care to customize all communications to your hotel’s exact brand guidelines.

Experience Hotel builds a communications strategy with you that is personalized for each of your guests based on their profile. Birthdays, honeymoon, personal messages and more.

And it requires almost no work from you.

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Hôtel de l’Europe

"The visual design perfectly matched our website and hotel design."

Nicolas Baur

Optimize your guests’ experience today.

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