Finally one solution for
Managing every aspect of your guest relationship
Before their stay:
- Email/SMS
- Upsell/Upgrade
- Surveys
During their stay:
- Arrival form
- Guest database
- Quality control
After their stay:
- Satisfaction survey
- E-reputation
- Review management
Email campaigns:
- Automated marketing
- Email platform
- Loyalty
Hotel Manager testimonials
"At Paris Inn, we ensure the customer experience is at the heart of all our strategic decisions. Experience solution is, in our opinion, the ideal CRM tool for responding to the challenges of customising our offer and the necessary flexibility inherent in it.”
PARIS INN GROUP - 30 hotels
“We were looking for a digital solution to improve customer experience in our hotels. We found exactly the tool we wanted with Experience Hotel, and much more.”
EMERAUDE HOTELS GROUP - 12 hotels
"This CRM enables us to genuinely track our customers throughout their stay. We can now ensure that 100% of customer databases are filled in properly and that everyone enjoys a personalised, quality stay."
CPH - 14 hotels