Experience Hotel

EXPERIENCE

The only hotel solution working to ensure your customers' are satisfied
 BEFORE, DURING and AFTER their stay!

 

The Experience concept in 5 minutes

Packed with the best hotel practices, Experience is the first comprehensive solution for managing and improving your customers' satisfaction.




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TAKE CARE OF YOUR CUSTOMER:

BEFORE THEIR STAY

Welcome email

Convey the image of a hotel that listens to its guests. Reassure them and make every customer feel special. 

Prestay survey

Reduce your receptionists' workload and discover your customers' requirements before they arrive. Your customers will feel confident with your new pre-reception form.

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DURING THEIR STAY

Quality controls

Create a new, dedicated communication channel with your customers: virtually nothing should escape you. Show your customers how concerned you are and how important it is to you that they are genuinely enjoying their stay. 

Concierge service 2.0.

Confidently recommend places that your customers will enjoy: your concierge service 2.0 is improved daily by your existing customers so you can provide greater satisfaction for your future customers.

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AFTER THEIR STAY

Satisfaction survey

This new system of surveys, focused on improving specific issues in your hotel, will also lead to the positive aspects of your establishment being promoted online. 

Loyalty program

Your loyalty program is systematically presented so as to transform your customers into regular guests at your hotel. 

 
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THE ONLY COMPREHENSIVE SOLUTION FOR MANAGING YOUR CUSTOMERS' SATISFACTION BEFORE, DURING AND AFTER THEIR STAY